How do I buy something from HiFi Corp Online?

I want to manage my HiFi Corp Online Account.

What if I forget my password?

Change Your Password

How do I update my Email address?

How do I sign up for your newsletters?

How do I use a HiFi Corp Gift Card?

YOUR HIFI ACCOUNT


How do I buy something from HiFi Corp Online?

Find the items you wish to buy by using the search boxes that appear on every page or by browsing the relevant department.
When you find an item you like, click on the Add to Cart button.
Keep searching until you found all the items you need and remember to click the Add to Cart button.

When you finished shopping and need to check out, follow these steps:

Click on the ‘proceed to checkout’ button.
Your product list will appear. Select the products you wish to buy and click on the checkout button.
You will now be prompted to log in or register if you haven’t done so before.
Select your delivery method and click on the continue button.
Select your delivery address or create a new delivery address.
Select your payment method, and click on the ‘buy now’ button.
Click on ‘proceed’ if you are ready to complete the payment process.
A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details are absolutely correct.


I want to manage my HiFi Corp Online account.

You can sign in to your HiFi Corp Online account at any time using your:

Email Address
Password
From there, you can update your personal details, delivery details, email address and much more by logging into your personal account.


What if I forget my password?

Forgot Your Password?

No problem. You can reset your password without breaking a sweat. Here’s what you do:

Click on the Forgot password button.
Enter a valid email address.
A secure link will be sent to your email address.
Click on the link and select a new password.


Change Your Password

It's a good idea to change your password periodically. You can change your password on your HiFi Corp Online account overview page like this:

To change your password:

Sign in to your account using your email address and password.
Go to your Account Overview page.
Go to the Profile section and select password.
Change your password.
You can begin using your new password immediately.


How do I update my Email address?

You can update your email address at anytime.

Here's how:

Sign in to your account using your email address and password.
Select Account Overview.
Go to the Profile section and select Email Address.
Update your Email address.


How do I sign up for your newsletters?

You can sign up for our newsletter from any page of the HiFi Corp Online pages.

Just scroll down and look for the Sign Up to a newsletter and supply us with:

Valid email address
You will now have access to the most up to date information regarding trends, specials and promotions!


How do I use a HiFi Corp Gift Card?

To use your HiFi Corp Gift Card for instore purchases:

At the point of purchase, supply your HiFi Corp Gift Card to the Cashier.
If the balance on your card is sufficient, you will receive a receipt.
If the balance is only used as part payment, you will be prompted to choose another payment method.

Keep your gift card until you receive your order and are sure you're satisfied with it. If you return or cancel items that you paid for using a gift card, the amount charged to the gift card will be refunded onto the gift card.


What if I lose my HiFi Corp Gift Card?

We can replace the remaining balance on a lost, stolen or damaged gift card, as long as you have the original purchase receipt. Please visit any HiFi Corp Store for this.


What if I return items bought with my HiFi Corp Gift Card?

You can return items purchased with gift cards in accordance with our Return & Exchange Promise. The return amount will be credited to your gift card within 24 hours of the time we receive it. If you no longer have the gift card, visit any HiFi Corp store to request a new one.


What if I cancel an order bought with my HiFi Corp Gift Card?

If you cancel an order that was purchased with a HiFi Corp Gift Card, the purchase amount will be credited to your gift card within 24 hours of the cancellation. If you no longer have the gift card, visit any HiFi Corp store to request a new one.


How do I use or redeem a digital promotional voucher or coupon?

You can use a HiFi Corp digital promotion voucher or coupon only at HiFi Corp Online.

To use your HiFi Corp Digital promotion voucher or coupon:

Sign in to your personal account using your email address and password.
Shop in the usual manner by adding your selected products to cart.
At Checkout, select the payment method as HiFi Corp digital promotion voucher or coupon.
You will be prompted to supply the HiFi Corp voucher or coupon code as it appears on the voucher or coupon.
If the balance of the voucher or coupon is sufficient, you will receive a receipt.
If the balance is only used as part payment, you will be prompted to choose another payment method.


How do I change my delivery Information?

You can update your delivery address in your account any time.

Here's how:

Sign in to your account and select Account Overview.
Go to the Profile section and select Delivery Addresses.


Where is my order?

You can track the status of your order in your account any time, Simply -

Sign in to your account using your email address and password
Select Track my Order
Add your order number and the details will appear


How do I view my order history?

You can view your order history in your account at any time too. Simply -

Sign in to your account using your email address and password.
Select Order History.
Select the relevant time frame or you can choose to view all.


How do I start and manage my Wishlist?

You can start and manage a HiFi Corp Online Wishlist at any time.

To start adding products to your wishlist:

Sign in to your personal account using your email address and password.
Select items in the usual manner.
Select items in the usual manner.
You can move items between your Cart and wishlist as often as you want.


What if my items are damaged, faulty or incorrectly delivered?

Incorrect items or quantity delivered
Should the incorrect items or quantity of items be delivered to you, you need to notify HiFi Corp immediately so that we can rectify the situation.

You can choose to notify us by:
Phone on 0860 459 459
Email at [email protected]
We will get someone to uplift the incorrect items and replace them with the correct items.

Damaged or faulty items delivered
Should the items you receive be damaged or faulty, you need to notify HiFi Corp within 24 hours of delivery.

You can choose to notify us by:
Phone on 0860 459 459
Email at [email protected]
We will get someone to uplift the incorrect items and replace them with the correct items.


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