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Your Questions. Our Answers

Our most frequently asked questions

Why is my credit card payment not going through?

Check that the card number, card name and expiry date is entered exactly as it is on the front of your card.
Check that your 3 digit CVV/CVC number on the back of the card is also entered correctly.
If you are still having problems please Contact Us.

What is your return policy?
You can exchange or return almost anything within 14 days of your purchase, just make sure that it's in original condition and remember to include the original packaging. If you'd like your money back, we can arrange that too - just read our Returns Policy. Copyright laws say that we can't accept returns of licensed software or games, unless they're defective of course. In certain cases, a handling fee may be charged to get your product back to us.
Where do you deliver?
We deliver anywhere in South Africa.
Where is my order? How can I track the status of my order?
You can track the status of your order in your account any time.
  • Sign in to your account using your email address and password
  • Select Track my Order
  • Add your order number and the details will appear

 

 
How does the click and collect function work?
Use click and collect to reserve your product at a store close to you and save on delivery costs (if they even apply). You will get confirmation that your order is ready for collection at your selected store and then come by and pick it up.
 
 
 Contact Us
 

Contact Us : 0860 459 459

Send us an email

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Track your Order

Can't wait for your brand new awesome stuff to arrive? We're on it.

You can track the status of your order in your account any time.

  • Sign in to your account using your email address and password
  • Select Track my Order
  • Add your order number and the details will appear
  • You can also contact us on 0860 459 459 or email us at [email protected]

 

Payment & Pricing

 
 

What are my payment options?

We accept the following forms of payment on www.hificorp.co.za and in all HiFi Corp stores:

  • Cash
  • Credit / Cheque Cards (SA Credit cards Online only [ 3D secure dependent ])
  • SA Credit cards Online only [ 3D secure dependent ]
  • EFT Pro (online only and not available in store)
  • Direct bank deposit or Electronic Funds Transfer (EFT)
  • eBucks (In store only at this stage)
  • HiFi Corp Layby (Coming Soon)
  • HiFi Corp Gift Cards (In store only)
  • HiFi Corp Digital promotion vouchers (Online only and not available in store)
  • HiFi Corp Digital Coupons (Online only and not available in store)
 

How do I pay using Visa Checkout?

You can use Visa Checkout to pay for your purchases at HiFi Corp Online.

To use Visa Checkout as your payment method, you need to:

  • Create a username and password at www.visacheckout.com
  • Enter your payment and delivery information. (You’ll only need to do this once)
  • Look for the Visa Checkout button
 

How do I pay using MasterPass?

You can use MasterPass to pay for your purchases at HiFi Corp Online.

To use MasterPass as your payment method, you need to:

  • Have the Standard Bank MasterPass App on your smartphone. The Standard Bank MasterPass App can be found at:
    • Google Play
    • Apple App Store
  • You need to activate your phone.
  • To secure your device for MasterPass payments, the App will send one SMS. Your normal mobile network rates will apply. This will only happen once.
  • Setup your MasterPass account.
  • Your MasterPass account will allow you to save contact and billing information securely on the MasterPass system.
  • Add your bank card to your MasterPass account.
  • You can add credit, debit, or reloadable prepaid cards from MasterCard, Maestro, American Express, Diner’s Club, and Visa.
  • You are now ready to shop with MasterPass by MasterCard

To use MasterPass for online purchases:

  • Select MasterPass as your payment option at the Checkout Point
  • The system will redirect you to the MasterPass payment engine

If it’s your first time using MasterPass:

  • You will be asked to select your country of residence and language
  • You will now be asked to select your wallet
  • MasterPass will present a code on screen. Use the Standard Bank MasterPass App on your smartphone to scan the code and authorise your payment.

Once payment has been authorised you will be returned to HiFi Corp Online to receive your order confirmation.

 

What is PayU Wallet?

The PayU wallet is a service that enables you to pay for products and services from your mobile phone and online. You can load, spend, store and send money from your mobile phone or online. You can also store your credit card details for safe and secure payments to merchants without exposing your personal or financial details.

To use PayU Wallet as a payment method, register:

  • On your mobile phone, simply dial *120*7298# and follow the instructions that appear on screen.
  • Go to http://m.payu.co.za/ and click on the “sign up” link.

To use PayU Wallet as a payment method,

  • Look for the PayU logo at the checkout point.
  • Login to your wallet and select to pay with a stores credit card in your wallet.
  • Please note: If you signed up for PayU by dialing *120*7298# on your mobile phone, you’ll need to activate your wallet for the web before you can use it online.
 

How do I use my HiFi Corp Gift Cards for payment?

To use your HiFi Corp Gift Card for in store purchases:

  • At the point of purchase, supply your HiFi Corp Gift Card to the Cashier.
  • If the balance on your card is sufficient, you will receive a receip.
  • If the balance is only used as part payment, you will be prompted to choose another payment method.

Keep your gift card until you receive your order and are sure you're satisfied with it. If you return or cancel items that you paid for using a gift card, the amount charged to the gift card will be refunded onto the gift card.

 

How do I use my HiFi Corp Digital promotion vouchers or coupons for payment?

You can use a HiFi Corp digital promotion voucher or coupon only at HiFi Corp Online.

To use your HiFi Corp Digital promotion voucher or coupon:

  • Sign in to your personal account using your email address and password.
  • Shop in the usual manner by adding your selected products to cart.
  • At Checkout, select the payment method as HiFi Corp digital promotion voucher or coupon.
  • You will be prompted to supply the HiFi Corp voucher or coupon code as it appears on the voucher or coupon.
  • If the balance of the voucher or coupon is sufficient, you will receive a receipt.
  • If the balance is only used as part payment, you will be prompted to choose another payment method.
 

What is HiFi Corp’s pricing policy?

All pricing displayed on the web is inclusive of the current South African VAT, in South African Rands and is subject to price changes and may change without any warnings or notifications.

Please note: that all prices displayed exclude the cost of delivery. Hi Fi Corp takes utmost care to ensure that the displayed prices are correct. Where pricing on the website differs from the actual in-store pricing, the applicable price will be the lesser of the two prices, unless the lesser price is made in error and we have taken reasonable steps to rectify the error and or where it is a website specific promotions for online purchases only or in branch specific promotion for branch purchase only. Hence such promotional pricing will not be honored. If a mistake is made or incorrect price is displayed we will correct these as soon as we are made aware of the incorrect displayed price.

 

EFT Pro

On the successful completion of your EFT Pro you will receive an order confirmation email.

  • When paying using PayU EFT Pro, the communication process between you and your bank shall occur as it would when conducting an EFT with the Bank.
  • You will be redirected to the online banking login screen and will be prompted to login with your online banking credentials.
  • You will receive a one-time pin (OTP) which you would need to enter to confirm payment.
  • The EFT must be in SA Rands (ZAR) only (no other currency will be accepted.). HiFi Corp cannot be held liable for any delays, errors, fees, bank affiliated fees / admin charges and currency fluctuations.
  • PayU EFT Pro only facilitates the transaction between you and your bank. The terms and conditions existing between you and the Bank still apply.
  • PayU does not store any online banking login details.
  • The Delivery timeframe is relative and will be dependant on the time and date of the successful EFT Pro confirmation (please refer to our delivery timeframes T&C’s for info).
  • As we do not store your banking details when conducting an EFT PRO, should you request a refund, we will require you to furnish your Bank account details anew.
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Your HiFi Account

 

Your HiFi Account

As a first time user, how do I register with HiFi Corp Online? Well done on taking this first step to unrestricted online shopping! Here’s what you’ll need to do to register on hificorp.co.za.

To register as a HiFi Corp Online user, create a profile using your:

  • Name
  • Surname
  • Email Address
  • Password
  • Re-enter Password (show Password)
  • Cellphone Number
 

How do I buy something from HiFi Corp Online?

Find the items you wish to buy by using the search boxes that appear on every page or by browsing the relevant department.
When you find an item you like, click on the Add to Cart button.
Keep searching until you found all the items you need and remember to click the Add to Cart button.

When you finished shopping and need to check out, follow these steps:

  • Click on the ‘proceed to checkout’ button.
  • Your product list will appear. Select the products you wish to buy and click on the checkout button.
  • You will now be prompted to log in or register if you haven’t done so before.
  • Select your delivery method and click on the continue button.
  • Select your delivery address or create a new delivery address.
  • Select your payment method, and click on the ‘buy now’ button.
  • Click on ‘proceed’ if you are ready to complete the payment process.
  • A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details are absolutely correct.
 

I want to manage my HiFi Corp Online account.

You can sign in to your HiFi Corp Online account at any time using your:

  • Email Address
  • Password
  • From there, you can update your personal details, delivery details, email address and much more by logging into your personal account.
 

What if I forget my password?

Forgot Your Password?

No problem. You can reset your password without breaking a sweat. Here’s what you do:

  • Click on the Forgot password button.
  • Enter a valid email address.
  • A secure link will be sent to your email address.
  • Click on the link and select a new password.
 

Change Your Password

It's a good idea to change your password periodically. You can change your password on your HiFi Corp Online account overview page like this:

To change your password:

  • Sign in to your account using your email address and password.
  • Go to your Account Overview page.
  • Go to the Profile section and select password.
  • Change your password.
  • You can begin using your new password immediately.
 

How do I update my Email address?

You can update your email address at anytime.

Here's how:

  • Sign in to your account using your email address and password.
  • Select Account Overview.
  • Go to the Profile section and select Email Address.
  • Update your Email address.
 

How do I sign up for your newsletters?

You can sign up for our newsletter from any page of the HiFi Corp Online pages.

Sign up here

Look for the Sign Up to a newsletter and supply us with:

  • Valid email address
  • You will now have access to the most up to date information regarding trends, specials and promotions!
 

How do I use a HiFi Corp Gift Card?

To use your HiFi Corp Gift Card for instore purchases:

  • At the point of purchase, supply your HiFi Corp Gift Card to the Cashier.
  • If the balance on your card is sufficient, you will receive a receipt.
  • If the balance is only used as part payment, you will be prompted to choose another payment method.

Keep your gift card until you receive your order and are sure you're satisfied with it. If you return or cancel items that you paid for using a gift card, the amount charged to the gift card will be refunded onto the gift card.

 

What if I lose my HiFi Corp Gift Card?

We can replace the remaining balance on a lost, stolen or damaged gift card, as long as you have the original purchase receipt. Please visit any HiFi Corp Store for this.

 

What if I return items bought with my HiFi Corp Gift Card?

You can return items purchased with gift cards in accordance with our Return & Exchange Promise. The return amount will be credited to your gift card within 24 hours of the time we receive it. If you no longer have the gift card, visit any HiFi Corp store to request a new one.

 

What if I cancel an order bought with my HiFi Corp Gift Card?

If you cancel an order that was purchased with a HiFi Corp Gift Card, the purchase amount will be credited to your gift card within 24 hours of the cancellation. If you no longer have the gift card, visit any HiFi Corp store to request a new one.

 

How do I use or redeem a digital promotional voucher or coupon?

You can use a HiFi Corp digital promotion voucher or coupon only at HiFi Corp Online.

To use your HiFi Corp Digital promotion voucher or coupon:

  • Sign in to your personal account using your email address and password.
  • Shop in the usual manner by adding your selected products to cart.
  • At Checkout, select the payment method as HiFi Corp digital promotion voucher or coupon.
  • You will be prompted to supply the HiFi Corp voucher or coupon code as it appears on the voucher or coupon.
  • If the balance of the voucher or coupon is sufficient, you will receive a receipt.
  • If the balance is only used as part payment, you will be prompted to choose another payment method.
 

How do I change my delivery Information?

You can update your delivery address in your account any time.

Here's how:

  • Sign in to your account and select Account Overview.
  • Go to the Profile section and select Delivery Addresses.
 

Where is my order?

You can track the status of your order in your account any time, Simply -

  • Sign in to your account using your email address and password
  • Select Track my Order
  • Add your order number and the details will appear
 

How do I view my order history?

You can view your order history in your account at any time too. Simply -

  • Sign in to your account using your email address and password.
  • Select Order History.
  • Select the relevant time frame or you can choose to view all.

How do I start and manage my Wishlist?

You can start and manage a HiFi Corp Online Wishlist at any time.

To start adding products to your wishlist:

  • Sign in to your personal account using your email address and password.
  • Select items in the usual manner.
  • Click on the Add to wishlist button.
  • You can move items between your Cart and wishlist as often as you want.
 

What if my items are damaged, faulty or incorrectly delivered?

Incorrect items or quantity delivered
Should the incorrect items or quantity of items be delivered to you, you need to notify HiFi Corp immediately so that we can rectify the situation.

You can choose to notify us by:
Phone on 0860 459 459
Email at [email protected]
We will get someone to uplift the incorrect items and replace them with the correct items.

Damaged or faulty items delivered
Should the items you receive be damaged or faulty, you need to notify HiFi Corp within 24 hours of delivery.

You can choose to notify us by:
Phone on 0860 459 459
Email at [email protected]
We will get someone to uplift the damaged or faulty items and replace them with the correct item.

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Click & Collect

 
 

What is Click and Collect?

Click & Collect lets you buy online, and collect in store. This means you can get your goods quicker, without any delivery charge!

How does Click & Collect work?

Here's how it works:

  • During checkout, choose Click & Collect and select your store.
  • We'll then show you when you can expect your order to be ready.
  • Once you’ve confirmed your order, we’ll send you a "Ready For Collection" email. (This is a separate email from your order confirmation.)
  • Bring your ID, credit card, and order number to the store and pick up your items.
  • Look for the “Click & Collect” point in store, or ask one of our friendly staff.
  • You smile broadly as you walk out with your brand new items.

Why should I choose Click & Collect?

Here’s why you should consider Click & Collect:

  • There are no extra charges for Click & Collect
  • In some instances you may even get your purchase sooner than expected!
  • It gives you the freedom to buy online and collect when and how it suits you.

What if my selected store doesn’t have the items I need?

Some items may not be immediately available for collection at your local store, but can be delivered to your store for free. Deliver-to-store items usually arrive at the store within 3 to 7 business days. We'll send you an email when your items are ready for collection.

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Delivery Options

 
 

What types of delivery can I select from?

You can select between the following delivery types:

Next Day Delivery:
This service is available throughout South Africa to major town centers.
Delivery will then be fulfilled by the following business day, (Monday to Friday) on condition that your order and payment confirmation is received before 12h00. Orders received after 12h00 on a Thursday will be delivered on Monday and orders received after 12h00 on a Friday up to Sunday will only be delivered on the Tuesday thereafter. Next Day Deliveries excludes weekends and public holidays, and when an order has been placed on or before a weekend or public holiday. A delay of up to 24 hours may be experienced on shipments to or from any Outlaying Delivery Areas.

24 to 48 hour Delivery:
This service is available throughout South Africa and delivery will be effected within 24 to 48 hours, (Monday to Friday, excludes weekends and public holidays) on condition that your order is placed and payment as wells as your order confirmation is received before 12h00. Certain Outlaying Delivery Areas routes and major centers may experience a 24-hour delay on shipments to or from any Outlaying Delivery Areas.

24 to 72 hour Delivery:
This service is available throughout South Africa and delivery will be affected between 24 to 72 hours, (Monday to Friday, excludes weekends and public holidays) on condition that your order is placed and payment as well as your order confirmation is received before 12h00. This depends on origin and destination. A further delay of up to 24 hours may be experienced on shipments to or from an Outlaying Delivery Areas.

 

What will delivery cost?

Delivery prices differ and are determined by the following -

    • Location within major centers or Outlaying Delivery Areas
    • Type of delivery (Overnight < 2kg’s , 24 to 48 hours , 48 to 72 hours)
    • Weight and Dimensions of total purchase order

In the instance of special delivery deals, the price of product or total purchase order value could determine the delivery rate. The price of your delivery is calculated automatically and will be displayed prior to the payment process, in the shopping cart and at checkout.

 

What are the delivery time frames?

Delivery service timeframes will commence upon payment confirmation being received (unless supporting documents are requested i.e. in the case of the verification of TV License, a copy of an I.D will be requested).

Delivery periods will generally be effected within the selected delivery type timeframe, after collection from point of dispatch and between Major Centers from Monday to Fridays
We deliver on Monday to Friday from 08h00 to 17h00 to both business and residential addresses.
No deliveries on a Saturday and Sunday and any Public Holiday.

If you place your order before 12h00 on a Friday, as all deliveries exclude Saturday and Sunday, your delivery will be affected on Monday. Certain Outlaying Delivery Areas routes and centers may experience a 24-hour delay due to lack of transportation available to the location.

Major centers include any destination within a 40km radius of the following cities: Pretoria, Johannesburg, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg and Nelspruit. Delivery outside main centers is usually within 3 working days. The following areas may experience delays due to airline constraints: George, Nelspruit, Richards Bay, Polokwane and Welkom.

 

What if I miss my delivery?

We will notify you of any failed delivery. This means, should no one be at the delivery address to receive and sign for the goods at the time of delivery. We will endeavor to reschedule the delivery with you within 24 – 48 hours; however you may be liable if any additional handling and shipping charges are incurred for a re-delivery.

 

What if my items are damaged, faulty or incorrectly delivered?

Incorrect items or quantity delivered
Should the incorrect items or quantity of items be delivered to you, you need to notify HiFi Corp immediately so that we can rectify the situation.
You can choose to notify us by:
Phone on 0860 459 459
Email at [email protected]
We will get someone to uplift the incorrect items and replace them with the correct items.

Damaged or faulty items delivered
Should the items you receive be damaged or faulty, you need to notify HiFi Corp within 24 hours of delivery.
You can choose to notify us by:
Phone on 0860 459 459
Email at [email protected]
We will get someone to uplift the damaged or faulty items and replace them with the correct items

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Repairs, Returns & Exchange Policy

 
 

What is HiFi Corp’s repair, exchange and return policy?

Sometimes, things don’t quite work out. Luckily, we offer a full returns and exchanges policy.
You may return or exchange goods at any one of out HiFi Corp stores subject to producing the original receipt, and ensuring the merchandise is in it’s original packaging and condition. Should this not be in in its original condition, a handling fee of up to 15% of the value of the product may be charged as per the CPA.

The following can not be returned or refunded:

  • Non-returnable/ non-refundable items
  • Delivery and or installation costs
  • Pre-paid cards
  • Digital content
  • Any damaged or abused items
  • Faulty/defective products after 14 days: (excluding all panel televisions larger than 32” (plasma LCD & LED) as well as all Large appliances)

In the unfortunate event that your purchased product becomes faulty or defective, you can opt to have it taken to any HiFi Corp to be seen to. You will be entitled to the following option of as per the CPA:

  • Have such product repaired
  • Have product replaced
  • Be refunded the price paid
  • In the event that the product is found to be not faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse or negligence

The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the appliance, including but not limited to:

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