What is HiFi Corp’s repair, exchange and return policy?

What is HiFi Corp’s repair, exchange and return policy?

Sometimes, things don’t quite work out. Luckily, we offer a full returns and exchanges policy. You may return or exchange goods at any one of out HiFi Corp stores subject to producing the original receipt, and ensuring the merchandise is in it’s original packaging and condition. Should this not be in in its original condition, a handling fee of up to 15% of the value of the product may be charged as per the CPA.

The following can not be returned or refunded:

Non-returnable/ non-refundable items
Delivery and or installation costs
Pre-paid cards
Digital content
Any damaged or abused items
Faulty/defective products after 14 days: (excluding all panel televisions larger than 32” (plasma LCD & LED) as well as all Large appliances)

In the unfortunate event that your purchased product becomes faulty or defective, you can opt to have it taken to any HiFi Corp to be seen to. You will be entitled to the following option of as per the CPA:

Have such product repaired
Have product replaced
Be refunded the price paid
In the event that the product is found to be not faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse or negligence

The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the appliance, including but not limited to: