• All products are covered by the warranty provided under the Consumer Protection Act 68, of 2008, (the “CPA”) and the manufacturers’ warranty when purchased through HiFi Corp
• For total peace of mind and extending the CPA and the products manufacturers’ warranty, HiFi Corp offers an extended warranty plan for either 2 or 3 years, depended which option is selected for additional cover.
• Extended Warranty Plan
  • The extended warranty plan goes above and beyond the CPA and the manufacturers’ warranty for most products we sell.
  • The plan is designed to ensure the best possible performance and peace of mind usage.
  • To ensure that you are properly informed speak to our specialized consultants in store.
• The Extended Warranty Plan
  • Is non-transferable to another person and comes into effect from the date of purchase. The warranty is only valid for the person’s whose details is recorded on the warranty contract.
  • HiFi Corp Extended Warranty Plan
  • Covers replacement parts only if a valid claim is submitted and an authorized technician makes the repair (see Terms and Conditions for details)

• Any actions completed outside of specified Terms and Conditions of the Plan will both be covered, whether the item is serviced at home or in-store

Speak to your specialist Warranty consultant in store

STANDARD TERMS & CONDITIONS OF THE EXTENDED WARRANTY

A. THE EXTENDED WARRANTY AGREEMENT BENEFITS

If during the period following the expiry of the CPA and the Manufacturers’ Warranty, and to the maximum period as stated overleaf, the appliances which constitute the subject matter of the agreement manifest any manufacturing or similar such defects then the customer shall be indemnified by HiFi Corp there for, which, at its option, may reinstate, repair or repay the customer as compensation in respect of the loss suffered. It is emphasized that the extended warranty is in effect an extension of the CPA and the Manufacturers’ Warranty and covers the items stipulated in Paragraph B to the exclusion of the terms in Paragraph C of this agreement.

B. WHAT IS COVERED

1. If a customer has a legitimate claim, which falls within the Terms & Conditions of this Extended Warranty HiFi Corp may in its sole discretion repair, modify or credit any appliance or its component parts that are defective.
2. This warranty is invalid unless signed by the customer within thirty days of the purchase of the appliance.
3. If the defective appliance is a freezer, HiFi Corp undertakes to reimburse the customer the actual cost of the deteriorated frozen food only –
3.2 subject to a maximum value of R500.00 per claim or in total during the warranty period; and
3.3 further subject to the customer retaining the deteriorated frozen food for evaluation by the HiFi Corp elected assessor.
4. Computer hardware.

C. WHAT IS NOT COVERED

5. The warranty does not cover any defects caused by foreign objects /connection errors that is not part of the appliance, including but not limited to;
5.1 use other than domestic use by the customer or his/her immediate resident family at the declared address appearing on the front of this document;
5.2 failure by the customer or any other person to comply with the manufacturers’ instructions for installation, maintenance or use;
5.3 the use of accessories which have not been approved by the manufacturer;
5.4 the application and/or use of any incorrect or abnormal electrical or water supply to the appliance;
5.5 any defect in wiring, electrical connections or plumbing which does not form part of the appliance at the time of the original purchase;
5.6 the presence in the appliance of objects which the appliance is not intended to cope with, such as hairpins, coins and buttons in washing machines, hot food in fridges and chewing gum and wax crayons in tumble dryers;
5.7 neglect, misuse, or willful abuse of the appliance;
5.8 anything related to the appearance of the appliance which does not in HiFi Corp sole opinion prevent the appliance from working adequately: this includes but is not limited to cosmetic and manufacturers’ defects such as: discolouring of any part of the appliance, paint peeling off, cracked or broken handles, plates, hinges, wheels, panels, shelves or any portion of the product which is glass;
5.9 rust or the effects of rust;
5.10 repairs or attempted repairs of the appliance by any person other than HiFi Corp or its authorized repairers;
5.11 any modification of the appliance by any person other than HiFi Corp or its authorized repairers;
5.12 parts or items of the appliance which are expected to wear out before the extended warranty period expires, including but not limited to, batteries, filters, disposable bags, rubber or plastic hose pipes, drive or fan belts, fuses and/or light bulbs cartridges, toners or ribbons;
5.13 fire, food, war, civil disturbance, industrial action, acts of God or any other causes beyond the reasonable control of the HiFi Corp;
5.14 any defect arising out of the design of the appliance;
5.15 any defect caused by lightning strike or power surges;
5.16 blown or damaged speakers arising from misuse;
5.17 any damage caused due to the use of generic or re-filled cartridges;
5.18 any loss or destruction of, or any damage to any property whatsoever, or any loss expense whatsoever arising there from, or any consequential loss or any liability of whatsoever nature directly or indirectly caused by or contributed to, by or arising from ionizing, radiation, or contamination by radio activity from any nuclear fuel or any nuclear waste from the combustion of nuclear fuel. Combustion shall include any self-sustain process of nuclear fission, or any loss, destruction, damage or disability directly or indirectly caused by or contributed to, by or arising from nuclear weapons material.
6. In the case of cameras, the warranty does not apply to any accessories, batteries, charges, attachable lenses or additions which do not constitute the main body of the camera. In the case of TV’s; Hi-Fi’s; VCR’s or DVD’s – remotes are not covered.
7. In addition, HiFi Corp will not be liable for the costs of –
7.1 maintenance, including cleaning, clearing of blockages and overhaul, insect infestation or paper jams;
7.2 work covered by the manufacturers’ recall of the appliance;
7.3 call out charges where the breakdown is not covered by the extended warranty; and
7.4 material or labour which are recoverable from the manufacturer or any person who may be held responsible in terms of any other guarantee or warranty.
8. Hi-Fi Corp will not in any circumstances be liable for any consequential loss or damages suffered by the customer whether directly or indirectly related defect in the appliance to the extent permissible by law.
9. Repairs may not be effected without prior authorization from HiFi Corp.
10. In the case of an authorised repairer being called out for a fault covered by the warranty, HiFi Corp shall pay the repairer for all labour and materials supplied in terms of the extended warranty, while the customer shall be liable to pay the repairer all other charges, including but not limited to the call out charge should no defect be found in the appliance.
11. The repair will be carried out in terms of the warranty within a radius of sixty kilometres from the appointed service agent’s premises. Should the repairer be required to travel beyond this radius, the customer will be charged at the prevailing AA rate per kilometre.
12. HiFi Corp’s authorised repairers reserve the right not to do house calls in areas where their personal safety may be at risk.
13. Warranty does not cover computer software.

D. GENERAL

14. The customer shall notify Hi-Fi Corp in writing within ten days of any change of his or her address.
15. The customer is allowed to transfer this warranty to any subsequent owner of the appliance so long as the customer gives written notice of the change of ownership to HiFi Corp’s head office within ten days of the date of change of ownership and so long as HiFi Corp confirms notice within a reasonable time after that.
16. The customer shall be entitled to cancel the warranty as long as the customer gives written notice to HiFi Corp’s head office within seven days of the warranty being entered into and HiFi Corp shall refund to the customer any monies paid by customer in terms of the warranty.
17. The fee paid for the warranty is not refundable under any circumstances whatsoever unless cancelled within seven days of purchase.
18. The customer shall take all reasonable precautions to maintain the appliance is in good working order.
19. The warranty contract ceases to exist if the appliance is replaced or a credit is given to the customer. Any monies paid for the warranty contract are forfeited and not refundable. This is only applicable when the product is out of the manufacturer’s warranty.
20. The extended warranty period as stated on the Extended Warranty Agreement shall be the governing period notwithstanding any additional supplier warranty on specific components.
21. The warranty shall in no way effect the terms and conditions of the sale agreement in terms of which the customer bought the appliance.
22. The warranty shall be governed by the laws of South Africa and in the case of dispute arising in terms of the warranty; the parties hereby consent to the jurisdiction of the Magistrate’s Court in terms of Act 32 of 1944 as amended, to hear the dispute notwithstanding the fact that any amount may exceed the jurisdiction.
23. The extended warranty is limited to the terms and conditions herein contained.
24. No agreement, varying, adding to, amended, deleting, or cancelling this warranty shall be effective unless reduced to writing and signed by or on behalf of the parties hereto.
25. HiFi Corp shall be entitled to assign its right and obligation in terms of this agreement to a third party without the consent of the consumer.
26. Small items and/or items which are portable shall be taken by the customer to the nearest HiFi Corp store for repair.